Meeting documents
Regeneration & Housing Overview & Scrutiny Panel
Monday, 18th March, 2013 10.00 am
|
Agenda Item No. 09 |
|
Date:
18 March 2013 |
To the Chair and
Members of the
REGENERATION &
ENVIRONMENT OVERVIEW AND SCRUTINY PANEL
ST LEGER HOMES OF
DONCASTER QUARTERLY MONITORING REPORT – QUARTER THREE 2012/13
EXECUTIVE SUMMARY
1.
This report provides the latest St Leger Homes of
Doncaster (SLHD) performance information and highlights the main areas of
performance that in quarter three 2012/13 are either off target or of concern.
RECOMMENDATIONS
2.
That members:
·
Note the Quarter three performance
information
·
Note actions to deal with
performance issues
PERFORMANCE EXCEPTIONS
QUARTER THREE 2012/13
3.
Detailed information is provided in the headline
report at Appendix A, providing full details of the performance information.
At the end of Quarter 3, all 5 of the
strategic priorities contained within the St Leger Homes Annual Delivery Plan
(ADP) are on target (green).
Of the 14 Key Performance Indicators
contained within the ADP, 2 are data only, 1 is an annual indicator, 4 are on
target (green), 4 are within tolerance (amber) and 3 are out of target (red).
Of the 3 out of target indicators performance was as follows:
Theme 1: Value for Money
Performance Measure: Percentage of Current Rent Arrears against Annual Debit
Q3 Target: 1.8%
Q3 Performance: 2.22%
Commentary: Rent recovery performance was 2.22% at the end of December.
This was a 0.11% improvement from the previous month, however performance has
not varied significantly during the quarter as a whole. Compared with the same
time last year, we have seen a fairly significant increase in arrears, in
December 2011 the percentage arrears against debit figure was 1.80%.
The reasons behind the increase
are a combination of factors; however, the primary cause given by tenants in
arrears, is the additional difficulty in juggling priority payments, when
inflation on essentials such as utilities and food is higher than the increase
in household income.
It is worthy to note, that
other authorities in the area are experiencing the same difficulties, a recent
study undertaken by the Joseph Rowntree Foundation in Bradford highlighted the
impact of the recession on low income families and the problems created by
rising fuel costs, food prices, job losses and reduced working hours.
Theme 2: Welfare Benefit
Reform
Performance
Measure: Number of Evictions due to Rent Arrears
Q3 Target: 19
Q3 Performance: 26
Commentary: There were no evictions in December 2012; however, we had a
big spike in November when there were 6. The cumulative figure for the year is
now 26, against a year end target of 25, clearly exceeding the target. However,
the evictions don’t follow a seasonal trend and last year there were only 4 in
the period January to March 2012. If we use that as a guide, the year end total
is estimated to be above 30.
Theme 6: Additional KPI’s
Performance
Measure: Proportion of Planned Repairs against Responsive
Year End Target: 50/50
Q3 Performance: 62/38 (Responsive
against Planned)
Commentary: Current
performance against this KPI is 62:38 responsive against planned with a year
end target of 50:50. A systems thinking review has been carried out in this
area of repairs and implementation is planned for the year end leading to an increase
in the number of planned (scheduled) repairs.
OPTIONS CONSIDERED
4.
Not applicable.
REASONS FOR RECOMMENDED OPTION
5.
Not applicable.
IMPACT ON THE COUNCIL’S KEY PRIORITIES
6.
|
Priority Theme |
Mayor’s
Priorities for 2012/13 |
Implications of
this initiative |
|
1. Creating a strong, connected and
inclusive economy |
·
Drive forward the
Doncaster economy ·
Get the balance of
public and private transport right ·
Promote Doncaster
as a tourist destination ·
Regenerate
Doncaster’s town centres |
Work of St Leger Homes of
Doncaster impacts on all of these initiatives, with implications on the
quality of life for Doncaster Council’s tenants and other residents and the
communities they live in |
|
3. Increasing and improving housing |
·
Raise housing
standards |
|
|
6. Tackling crime and
anti-social behaviour |
·
Reduce crime and
all forms of anti-social behaviour |
|
|
7. Creating a cleaner and
better environment |
·
Continue to
protect the environment from developers, decay and architectural vandalism |
|
|
8. Internal
Transformation |
·
Ensure local
people get value for money from council services |
Risks & Assumptions
7.
Monitoring the performance of St Leger Homes of
Doncaster reduces the risk that required standards will not be achieved and
services will continue to improve.
Legal Implications
8.
There are no specific legal implications arising
from this report.
Financial Implications
9.
There are no direct financial implications arising
from this report. However, the report highlights areas that require attention
to improve performance, and any additional costs arising from subsequent
action, must be contained within the service departments available resources.
CONSULTATION
10.
Consultation has taken place with key managers and
Directors at Performance Challenge meetings, Finance Monitoring meetings and Management
Agreement Liaison Meetings (MALM).
BACKGROUND PAPERS
11. Appendix A: SLHD 2012 - 13 Delivery Plan
Headline Report
CONCLUSIONS
12. The presentation of specific performance
information relevant to each Overview & Scrutiny Panel on a quarterly basis
is a major part of ensuring that this occurs
REPORT AUTHOR
Ian Brittain, Performance and Improvement Service Manager,
Tel: 01302 862974, E-mail: ian.brittain@stlegerhomes.co.uk
LEAD
OFFICER
Susan Jordan, Chief Executive St Leger Homes of Doncaster